TERMS & CONDITIONS OF SERVICE

Last updated: [DD/MM/YYYY] Website: [www.onlycleans.es] Commercial name: Only Cleans

1. General information

These Terms & Conditions of Service regulate the request, booking, provision, payment, cancellation, warranty, complaints and other conditions applicable to the services offered by Only Cleans.

These terms apply to services requested through the website, WhatsApp, phone, email, social media, referrals, direct communication or any other channels enabled by Only Cleans.

Before confirming a booking, the client must know and accept these Terms & Conditions of Service, as well as the Privacy Policy and, where applicable, the Cookie Policy.

Booking a service implies acceptance of these terms, without prejudice to the rights recognized by applicable consumer and user protection regulations.

2. Identification of the service provider

Commercial name: Only Cleans Legal owner: [FULL LEGAL NAME / COMPANY NAME] NIF / CIF: [NIF / CIF] Professional / tax address: [FULL ADDRESS] Contact email: onlycleanscostadelsol@gmail.com Phone / WhatsApp: [PHONE / WHATSAPP] Website: [www.onlycleans.es] Registration details: [REGISTRATION DETAILS, IF APPLICABLE]

Hereinafter, the provider shall be referred to as “Only Cleans”, “we”, “the provider” or “the company”.

3. Client

For the purposes of these terms, “client” means any natural or legal person who requests information, asks for a quotation, books or hires a service from Only Cleans.

The client may act as:

• Consumer or user.
• Self-employed professional.
• Company.
• Property representative.
• Holiday rental manager.
• Hotel, agency, real estate company, yacht, office or other B2B client.
• Person authorized by the owner of the property, vehicle, vessel or item to be treated.

When the client acts on behalf of a third party, the client declares that they have sufficient authorization to request and hire the service.

4. Purpose of these terms

These terms mainly regulate professional textile care, cleaning, maintenance, protection, treatment and documentation services for items, surfaces or interiors.

They include, among other matters:

• Quotation requests.
• Quotations based on photographs or information sent.
• Booking confirmation.
• Service provision.
• Technical limitations.
• Stains, odours, urine, mould and pre-existing damage.
• Prices, payments and taxes.
• Cancellations and appointment changes.
• Service warranty and rework.
• Right of withdrawal.
• Complaints.
• Official Complaint Forms.
• WhatsApp communications.
• Personal data processing.

5. Services offered

Only Cleans may offer, depending on availability, area and technical conditions, the following services:

• Sofa cleaning.
• Upholstery cleaning.
• Mattress cleaning.
• Rug and carpet cleaning.
• Chair cleaning.
• Armchair cleaning.
• Headboard cleaning.
• Terrace furniture cleaning.
• Outdoor cushion cleaning.
• Car interior cleaning.
• Yacht or vessel interior cleaning.
• Upholstery cleaning for offices, hotels, holiday rentals or B2B properties.
• Stain treatments.
• Odour treatments.
• Urine-related treatments, where technically feasible.
• Textile protection.
• Periodic maintenance services.
• Urgent or special availability services, where accepted by Only Cleans.
• Other related services communicated by Only Cleans.

The availability of each service may depend on the area, schedule, material, condition of the item, technical risk, access, photographs received, information provided by the client and operational capacity.

6. Services not covered unless expressly accepted

Unless expressly accepted by Only Cleans, the standard service does not include:

• Fabric repair.
• Colour restoration.
• Dyeing.
• Seam repair.
• Interior foam repair.
• Structural furniture repair.
• Professional leather restoration.
• Internal structural cleaning of mattresses or sofas.
• Full sanitary disinfection.
• Medical, sanitary or guaranteed anti-allergen treatments.
• Guaranteed dust mite elimination.
• Guaranteed elimination of bacteria, viruses, fungi or spores.
• Guaranteed mould elimination.
• Guaranteed odour elimination.
• Guaranteed urine elimination.
• Cleaning of deteriorated awnings.
• Cleaning of heavily deteriorated parasols.
• Treatments on extremely delicate items without prior assessment.
• Cleaning of materials that cannot be safely wetted or treated.
• Pest control.
• Removal of hazardous waste.
• Cleaning of blood, biological fluids, faeces, vomit or other biological risk materials, unless expressly accepted.
• Work requiring licences, permits or specialization not offered by Only Cleans.
• Services that create disproportionate risk for the item, client, technician or property.

Only Cleans may reject work that is not safe, feasible, profitable, legal, hygienic or technically reasonable.

7. Service area

Only Cleans provides services mainly on the Costa del Sol, Málaga and other areas confirmed directly with the client.

Service provision outside the usual area may be subject to:

• Schedule availability.
• Additional travel cost.
• Minimum order.
• Route grouping.
• Special access conditions.
• Prior confirmation.

Only Cleans may reject requests located outside its operational area or requests that cannot reasonably be integrated into the work route.

8. Quotation request

The client may request a quotation through WhatsApp, phone, email, website, social media or other enabled channels.

To prepare a reasonable quotation, Only Cleans may request:

• Type of service.
• Clear photographs of the item.
• Photographs of stains or damage.
• Number of items.
• Approximate size.
• Material, if known.
• General condition.
• Presence of odours.
• Presence of urine.
• Presence of mould.
• Information about previous treatments.
• Approximate location.
• Access conditions.
• Desired date.
• Need for an invoice.
• Any relevant information needed to assess the work.

If the client does not provide sufficient information, the quotation may be incomplete, indicative or subject to on-site inspection.

9. Quotations based on photographs

Quotations prepared based on photographs, messages or information provided by the client are preliminary estimates.

Photographs may not correctly show:

• Real depth of the stain.
• Internal damage.
• Odour.
• Urine in internal layers.
• Hidden mould.
• Fabric wear.
• Discolouration.
• Previous chemical treatments.
• Real colour difference.
• Material fragility.
• Accumulated dirt.
• Sun damage.
• Moisture damage.
• Shrinkage risk.
• Colour loss risk.
• Texture change risk.

For this reason, a quotation based on photographs does not guarantee the final price or final result.

Only Cleans may adjust the price, modify the treatment, limit the scope of the service or reject the work after on-site inspection if the actual condition does not match the information received.

10. Pre-contractual information

Before confirming a booking, Only Cleans will seek to inform the client clearly and understandably about:

• Identity of the provider.
• Type of service requested.
• Price or price range.
• Possible applicable taxes.
• Estimated date or time slot.
• Required access conditions.
• Payment method.
• Relevant technical limitations.
• Indicative nature of the quotation, where applicable.
• Right of withdrawal, where applicable.
• Cancellation conditions.
• Existence of these Terms & Conditions of Service.
• Privacy Policy.
• Complaint channel.

Where, due to the nature of the request, not all details can be known in advance, Only Cleans may indicate that the quotation, price, duration or treatment is subject to on-site inspection.

11. Prices

Prices may be communicated as:

• Fixed price.
• “From” price.
• Price range.
• Estimated price.
• Unit price.
• Pack price.
• Hourly price.
• Minimum visit price.
• Special route price.
• B2B price.
• Promotional price.
• Price subject to inspection.

The price may depend on:

• Type of item.
• Number of items.
• Size.
• Material.
• Level of soiling.
• Stains.
• Odours.
• Urine.
• Mould.
• Oils.
• Body grease.
• Previous treatments.
• Existing damage.
• Urgency.
• Area.
• Parking.
• Access.
• Need for special travel.
• Additional services.
• Technical conditions.
• Actual time required.

12. Taxes, VAT and invoice

When the client is a consumer, the final price communicated before booking must clearly indicate the total applicable amount, including taxes where applicable.

When dealing with indicative prices, “from” prices or price ranges, Only Cleans may indicate that the final price will be confirmed after on-site inspection.

When the client requests an invoice or when legally required, Only Cleans will issue an invoice according to the details provided by the client.

The client is responsible for providing correct, complete and up-to-date tax details.

VAT / taxes: [INDICATE FINAL POLICY: VAT included / VAT not included / depending on client type / depending on applicable tax regime]

13. Minimum visit

Only Cleans may apply a minimum visit amount, especially when the service requires travel, equipment preparation, schedule blocking or minimum operational time.

Minimum visit amount: [AMOUNT] Conditions: [CONDITIONS]

If the client requests several services in one visit, Only Cleans may apply packs, discounts or combined prices, always subject to prior confirmation.

14. Urgent or out-of-hours services

Urgent, same-day, out-of-hours, weekend, public holiday or special availability services may be subject to a surcharge.

Urgency surcharge: [AMOUNT / % / CONDITIONS] Out-of-hours surcharge: [AMOUNT / % / CONDITIONS]

Only Cleans is not obliged to accept urgent or out-of-hours services.

15. Booking confirmation

A booking is considered confirmed only when:

• The client expressly accepts the service.
• A date or time slot is agreed.
• The price, price range or conditional quotation is accepted.
• These Terms & Conditions of Service are accepted.
• The Privacy Policy is accepted.
• Only Cleans confirms availability.

Confirmation may be made by WhatsApp, email or another written channel.

Only Cleans may ask the client for an express response such as:

“I CONFIRM” “CONFIRMO” “ACEPTO”

or any other clear wording that demonstrates acceptance of the service and its conditions.

16. Booking via WhatsApp

WhatsApp may be used to:

• Request information.
• Send photographs.
• Ask for a quotation.
• Receive an indicative price.
• Confirm an appointment.
• Change a booking.
• Receive instructions.
• Manage incidents.
• Request an invoice.
• Submit complaints.
• Carry out post-service follow-up.

Sending a first WhatsApp message does not in itself constitute automatic hiring of the service.

The contract is formed when the client expressly confirms the booking and Only Cleans accepts performing the service.

Use of WhatsApp is also subject to the terms and policies of WhatsApp / Meta.

17. Deposits or advance payments

Only Cleans may request a deposit, down payment or advance payment to confirm certain services, especially in cases of:

• High-value services.
• B2B services.
• Urgent services.
• Services outside the usual area.
• Work that blocks a long schedule slot.
• New clients.
• Cancellation risk.
• Purchase or specific preparation of materials.
• Services in yachts, hotels, villas or hard-to-access properties.

Applicable deposit: [AMOUNT / % / CONDITIONS] Refund conditions: [CONDITIONS] Conditions for loss of deposit: [CONDITIONS]

The deposit may be offset against the final service price.

18. Changes after on-site inspection

After arriving at the service location and inspecting the item, Only Cleans may:

• Confirm the initial quotation.
• Adjust the price.
• Recommend another treatment.
• Limit the scope of the work.
• Warn of technical risks.
• Request additional authorization.
• Reject the service.
• Propose an alternative solution.
• Indicate that the result will be limited.

The client may accept or reject the new price, scope or treatment.

If the client rejects a reasonable adjustment resulting from information not previously communicated or not visible in photographs, Only Cleans may cancel the service and, where applicable, apply travel costs, minimum visit amount or reasonable expenses previously communicated.

19. Client obligations

The client agrees to:

• Provide truthful, clear and complete information.
• Send real and current photographs where necessary.
• Inform about relevant stains.
• Inform about odours.
• Inform about the presence of urine.
• Inform about mould.
• Inform about previous treatments.
• Inform about existing damage.
• Inform about delicate materials.
• Inform if the item has special value.
• Inform about access restrictions.
• Guarantee access to the service location.
• Provide water and electricity where necessary.
• Provide reasonable ventilation.
• Remove personal belongings.
• Remove valuables.
• Protect or remove nearby fragile items.
• Keep pets and children away from the work area.
• Not use the treated item until it is sufficiently dry.
• Review the result at the end of the service where possible.
• Report any incident within the indicated period.
• Pay for the service as agreed.

20. Access, parking, water and electricity

The client must guarantee reasonable conditions to carry out the service.

This may include:

• Access to the property.
• Lift or information about stairs.
• Sufficient space to work.
• Electricity.
• Water.
• Ventilation.
• Nearby parking or loading/unloading area.
• Entry authorization for residential complexes, buildings, garages, ports or private properties.
• Information about building or community rules.
• Presence of the client or an authorized person, if necessary.

If there is no access, reasonable parking, electricity, water or minimum working conditions, Only Cleans may cancel, postpone or modify the service.

Where lack of conditions is the client’s responsibility, travel costs, minimum visit amount or no-show fees may apply.

21. Safety during the service

During the provision of the service, the client must keep the work area free from obstacles, people, minors, pets or objects that may interfere with the work.

Only Cleans may stop or reject the service if there are risks to:

• The technician.
• The client.
• Third parties.
• Pets.
• The property.
• The treated item.
• Work equipment.
• Electrical safety.
• Hygiene.
• Health.

Only Cleans is not obliged to work in unsafe, unhygienic, abusive, aggressive or technically irresponsible conditions.

22. Personal belongings and valuables

Before the service, the client must remove:

• Money.
• Jewellery.
• Documents.
• Electronics.
• Fragile objects.
• Valuables.
• Medicines.
• Keys.
• Cards.
• Personal belongings.
• Clothing or other items unrelated to the service.

Only Cleans is not responsible for personal belongings not removed, except in cases of direct proven damage caused by gross negligence by Only Cleans.

23. General scope of the standard service

Unless otherwise agreed, a standard service may include:

• Visual inspection.
• Basic condition assessment.
• Identification of visible stains.
• Vacuuming, where applicable.
• Pre-treatment, where applicable.
• Manual or mechanical agitation, where applicable.
• Extraction or cleaning according to the chosen method.
• Dry passes or additional extraction, where applicable.
• Final review.
• Drying recommendations.
• Photographic documentation where necessary.

The exact scope may vary depending on the type of service, material, item condition, technical risk and agreement with the client.

24. The service is not restoration

The client understands that Only Cleans services are cleaning, maintenance, textile care or professional treatment services, not full restoration, repair, structural renovation or returning the item to new condition.

The service may significantly improve the appearance, perceived hygiene, freshness or condition of the item, but it does not guarantee that the item will look new.

Only Cleans does not guarantee total removal of stains, odours, marks, discolouration, damage, wear, mould, urine, grease, dyes, burns, tears, sun marks, oxidation, material deterioration or previous treatments.

25. General technical limitations

The result of the service may be limited by:

• Age of the item.
• Type of material.
• Fabric quality.
• Unstable dye.
• Wear.
• Pre-existing damage.
• Sun exposure.
• Moisture.
• Mould.
• Urine.
• Body grease.
• Oils.
• Sunscreen.
• Wine.
• Coffee.
• Blood.
• Dyes.
• Pen ink.
• Glue.
• Chemicals previously used.
• Household products applied by the client.
• Previous cleaning.
• Old stains.
• Heat-set stains.
• Delicate materials.
• Contaminated internal fillings.
• Lack of ventilation.
• Premature use before drying.

Only Cleans may warn of these limitations before or during the service, but some may only be detected during the cleaning process.

26. Stains

Only Cleans does not guarantee total stain removal.

Some stains may be permanent or partially permanent, especially when:

• They are old.
• They have been previously treated.
• They have been excessively rubbed.
• They have been treated with household products.
• They have been set by heat.
• They have penetrated internal layers.
• They have altered the original colour.
• They contain dyes.
• They contain oils.
• They contain pigments.
• They contain rust.
• They come from chemicals.
• They come from cosmetics.
• They come from sunscreen.
• They come from urine or other fluids.
• They are associated with mould or moisture.

Stain treatment may improve appearance, reduce intensity or partially remove the stain, but it cannot always remove it completely.

27. Odours

Only Cleans does not guarantee total or permanent odour removal.

Odours may come from:

• Urine.
• Pets.
• Sweat.
• Moisture.
• Mould.
• Smoke.
• Food.
• Vomit.
• Old spills.
• Internal filling.
• Interior foam.
• Sofa or mattress base.
• Floor.
• Home environment.
• Lack of ventilation.

Odour may be reduced during treatment and return later if the source is in internal layers, fillings, structure, moisture, mould, crystallized urine or deep contamination.

Odour treatments may require additional services, several visits or may not be technically feasible.

28. Urine

Urine-related treatments have important technical limitations.

Urine may penetrate:

• Outer fabric.
• Interior foam.
• Fillings.
• Seams.
• Sofa base.
• Internal layers of the mattress.
• Rugs and carpets.
• Underlay.
• Floor.
• Non-accessible structures.

Only Cleans may treat the surface and, where feasible, apply specific treatments, but does not guarantee total removal of stains, odour, urine crystals or internal contamination.

In cases of severe, old or deep urine contamination, the client accepts that the result may be limited and that replacing the item may be advisable.

29. Mould

Only Cleans does not provide professional structural, sanitary or environmental mould remediation services.

In terrace furniture, outdoor cushions, upholstery, mattresses or rugs, mould may be present on the surface or in internal layers.

Only Cleans may carry out surface cleaning or limited treatment where safe and feasible, but does not guarantee:

• Total mould removal.
• Spore elimination.
• Sanitary decontamination.
• Prevention of recurrence.
• Removal of associated odour.
• Complete aesthetic recovery.

If mould is severe, extensive, dangerous, structural, recurring or associated with moisture in the property, Only Cleans may reject the service.

30. Sweat, body grease and yellowing

Sweat, body grease, sebum, yellowing or long-term use stains may be difficult or impossible to remove completely.

This type of soiling may oxidize, penetrate fibres, alter colour or combine with dust, body products, cosmetics, sunscreens or household products.

Only Cleans may improve the appearance, but does not guarantee full recovery of the original colour.

31. Sunscreen, oils and cosmetics

Stains from sunscreen, oils, creams, makeup, self-tanner, hair dye and cosmetics may cause permanent colour changes or stains that are difficult to remove.

Some products may react with fibres, dyes or cleaning products previously used.

Only Cleans does not guarantee total removal of this type of stain.

32. Colour transfer and discolouration

Some materials may suffer:

• Colour transfer.
• Dye bleeding.
• Discolouration.
• Loss of intensity.
• Sun marks.
• Tone differences.
• Changes after cleaning.

Only Cleans is not responsible for colour loss, transfer or discolouration resulting from unstable dye, sun exposure, wear, moisture, previous products or inherent material characteristics, except in cases of direct proven negligence.

33. Delicate or high-risk materials

Some materials involve special risks, including:

• Silk.
• Viscose.
• Delicate linen.
• Velvet.
• Chenille.
• Wool.
• Leather.
• Suede.
• Nubuck.
• Alcantara.
• Vintage fabrics.
• Fabrics without labels.
• Fabrics with unstable dye.
• Premium materials.
• Materials damaged by sun or moisture.
• Antique furniture.
• Handmade upholstery.

Only Cleans may request express authorization, limit the service, perform a discreet test or reject the work if it considers that there is technical risk.

34. Material labels and manufacturer instructions

The client must inform Only Cleans if the item has a material label, manufacturer instructions or cleaning restrictions.

Only Cleans may review visible labels, but does not guarantee that they always exist, are legible or are correct.

If the client hides, does not know or fails to provide relevant information about the material or manufacturer instructions, Only Cleans will not be responsible for limitations or results arising from such lack of information, except in cases of direct proven negligence.

35. Pre-test

Where it considers necessary, Only Cleans may carry out a pre-test in a discreet area.

The pre-test may help detect risks, but it does not guarantee that the entire item will respond in the same way, especially in irregular, damaged, aged, previously treated or unevenly worn materials.

If the test indicates high risk, Only Cleans may reject the service or request express authorization from the client before continuing.

36. Drying

Drying times are estimated and may vary depending on:

• Material.
• Amount of moisture.
• Ventilation.
• Temperature.
• Environmental humidity.
• Fabric thickness.
• Internal filling.
• Season of the year.
• Air circulation.
• Use of air conditioning or heating.
• Sun exposure.
• Level of extraction possible.

Only Cleans may perform extraction passes or partial drying, but does not guarantee immediate complete drying.

The client must allow adequate ventilation and must not use the item until it is sufficiently dry.

Only Cleans is not responsible for bad odours, marks, deformation, retained moisture or incidents resulting from premature use of the item before proper drying.

37. Terrace furniture

Terrace furniture and outdoor cushions may present dirt, dust, moisture, mould, sun stains, bird droppings, organic residue, sunscreen, oils, salt, rain, fabric deterioration or heavy wear.

Only Cleans may clean and improve the condition of these items, but does not guarantee:

• Total mould removal.
• Total removal of sun marks.
• Recovery of the original colour.
• Total removal of old stains.
• Total removal of damp smell.
• Restoration of deteriorated fabric.
• Uniform result on heavily exposed materials.

Only Cleans may reject parasols, awnings, cushions or outdoor pieces that are heavily deteriorated, rotten, torn, severely contaminated by mould or technically unsafe to treat.

38. Cars

For car interior services, the client must remove personal belongings, documents, money, electronics, loose accessories and valuables before the service.

Only Cleans may clean upholstery, mats, seats, trunk or other agreed areas, but is not responsible for:

• Pre-existing electrical faults.
• Sensors.
• Electronic systems.
• Screens.
• Controls.
• Airbags.
• Wiring.
• Moisture in non-accessible areas.
• Deep odours in foam or ventilation systems.
• Pre-existing damage.
• Personal belongings not removed.

Unless expressly agreed, cleaning of ventilation systems, engine, electrical circuits or technical vehicle disinfection is not included.

39. Yachts and vessels

For services on yachts or vessels, the client declares that they have sufficient authorization from the owner, captain, manager or responsible person.

The client must provide:

• Access to the port or marina.
• Entry authorization.
• Port rules.
• Access point.
• Electricity, if necessary.
• Water, if necessary.
• Information about delicate surfaces.
• Valuables removed.
• Safety conditions.

Only Cleans is not responsible for damage arising from the vessel’s own conditions, marine humidity, salt, delicate materials, electronics, movement, unsafe access or incomplete information provided by the client, except in cases of direct proven negligence.

40. Mattresses

Mattress cleaning may improve perceived hygiene, freshness and exterior appearance, but does not guarantee:

• Total urine removal.
• Total odour removal.
• Total removal of old sweat.
• Total removal of yellow stains.
• Complete dust mite elimination.
• Full sanitary disinfection.
• Deep cleaning of all internal layers.
• Recovery of original colour.
• Internal mould removal.
• Uniform result on old or heavily used mattresses.

Where contamination is deep, old or severe, replacing the mattress may be advisable.

41. Rugs and carpets

Rugs and carpets may present specific risks:

• Shrinkage.
• Colour bleeding.
• Deformation.
• Texture loss.
• Fringe damage.
• Retained odour.
• Mould.
• Dye transfer.
• Old stains.
• Pet damage.
• Moisture damage.
• Deterioration of backing or adhesives.

Only Cleans may limit, reject or condition the service if it considers that the rug or carpet presents technical risk.

42. Leather, vinyl and similar materials

Services on leather, hide, vinyl, faux leather or similar materials may be limited by:

• Cracks.
• Colour loss.
• Wear.
• Dryness.
• Peeling.
• Dye transfer.
• Sun damage.
• Chemical damage.
• Structural damage.
• Material quality.

Unless expressly agreed, Only Cleans does not perform professional leather restoration, recolouring, crack repair or material reconstruction.

43. Service result

The client understands that the result may be:

• Complete.
• Partial.
• Aesthetic.
• Hygienic.
• Limited.
• Conditioned by the material.
• Conditioned by old stains.
• Conditioned by pre-existing damage.
• Conditioned by factors not initially visible.

Only Cleans undertakes to provide the service with reasonable professional diligence, but does not guarantee a perfect, permanent result or a result identical to photographs of other jobs.

44. No guarantee of perfect result

Only Cleans does not guarantee:

• 100% stain removal.
• 100% odour removal.
• Permanent urine removal.
• Total mould removal.
• Full disinfection.
• Total dust mite elimination.
• Recovery of original colour.
• Restoration to new condition.
• Removal of pre-existing damage.
• Removal of wear.
• Identical results on all materials.
• Immediate drying.
• Permanent result when the cause of the problem remains active.

Any result shown in photographs, social media, website or previous cases is indicative and does not constitute a guarantee of result for future services.

45. Pre-existing damage

Before or during the service, pre-existing damage may be detected, such as:

• Tears.
• Open seams.
• Wear.
• Colour loss.
• Burns.
• Sun discolouration.
• Weakened fabric.
• Deteriorated foam.
• Permanent stains.
• Chemical damage.
• Moisture damage.
• Mould.
• Deep odour.
• Structural damage.
• Scratches.
• Cracks.
• Damage caused by pets.

Only Cleans may document such damage with photographs or notes.

Only Cleans is not responsible for pre-existing damage or damage that becomes visible during cleaning because it was hidden by dirt, moisture, stains or wear.

46. Damage during the service

If the client believes that damage occurred during the service, the client must notify Only Cleans as soon as possible and, in any event, within the period indicated in the warranty and complaints section.

Only Cleans may request:

• Photographs.
• Videos.
• Description of the damage.
• Date and time.
• Information about the item.
• Evidence of prior condition.
• Access for inspection.
• Technical report, where applicable.

Only Cleans will analyze the case and may propose a reasonable solution where direct responsibility is proven.

Claims will not be accepted for damage not reported within the deadline, unverifiable damage, pre-existing damage, damage resulting from later use, unventilated moisture, premature use or third-party intervention.

47. Photographs and service documentation

Only Cleans may take photographs before, during and after the service to:

• Document initial condition.
• Document stains.
• Document pre-existing damage.
• Document technical limitations.
• Record the work performed.
• Verify the result.
• Control quality.
• Manage complaints.
• Avoid disputes.
• Train the team internally.
• Improve processes.

These photographs will be processed in accordance with the Privacy Policy.

Photographs will not be used for marketing, advertising, social media or public portfolio purposes where they allow identification of the client, property, private item or personal information, unless authorization is obtained where applicable.

48. Use of photographs for marketing

Only Cleans may request authorization to use photographs of completed work for marketing, social media, website, ads, portfolio, case studies or educational content.

The client may accept or reject such authorization.

Booking the service does not imply automatic authorization to publish identifiable photographs for promotional purposes.

Only Cleans may use anonymized, cropped or non-identifiable images where they do not allow identification of the client, property or private data, always respecting applicable regulations.

49. Final service review

Where possible, the client or an authorized person should review the result at the end of the service.

If the client is not present or does not review the work at completion, Only Cleans may document the result through internal photographs.

Final review does not prevent the client from reporting incidents within the established period, provided they are related to the service performed and are verifiable.

50. Service warranty

Only Cleans offers a limited professional execution warranty on the service provided.

This warranty covers only incidents reasonably related to incorrect execution of the contracted service, provided that:

• The incident is reported within the deadline.
• The item has not been misused.
• The item has not been cleaned or treated by third parties after the service.
• The item has not suffered new spills, stains, odours, moisture or damage.
• The client provides clear photographs.
• Only Cleans can verify the incident.
• The incident is not excluded by these terms.

The warranty does not mean a guarantee of total removal of stains, odours, urine, mould, pre-existing damage, wear or full restoration.

51. Deadline to report incidents

The client must report any incident related to the service within:

Standard period: [24 / 48 / 72 HOURS] from completion of the service.

In cases related to drying, odour or moisture, the client must follow the ventilation and use instructions indicated by Only Cleans.

Incidents reported after the deadline may be rejected if it is not possible to verify their direct relationship with the service.

52. Rework

When Only Cleans determines that an incident is covered by the service warranty, it may offer, depending on the case:

• Review.
• Partial rework.
• Limited repetition of one area.
• Reasonable additional treatment.
• Discount.
• Proportional solution.
• Another appropriate measure.

Rework will be the preferred solution where technically feasible.

The client will not have an automatic right to a full refund if a reasonable solution through review or rework exists.

53. Cases not covered by warranty

The warranty does not cover:

• Permanent stains.
• Old stains.
• Previously treated stains.
• Deep odours.
• Urine in internal layers.
• Mould.
• Pre-existing damage.
• Wear.
• Discolouration.
• Sun damage.
• Moisture damage.
• Material defects.
• Unstable dyes.
• Shrinkage due to material characteristics.
• Texture changes due to delicate material.
• Limited results accepted before the service.
• Reappearance of odour due to internal or external causes.
• New stains after the service.
• Use of the item before drying.
• Lack of ventilation.
• Third-party intervention.
• Cleaning by the client after the service.
• Damage not reported within the deadline.
• Unverifiable incidents.
• Expectations of result not expressly agreed.

54. Refunds

Only Cleans will analyze refund requests case by case.

There will be no automatic right to a full refund when:

• The service has been properly provided.
• The limited result is due to permanent stains.
• The limited result is due to deep odour.
• The limited result is due to internal urine.
• The limited result is due to mould.
• The limited result is due to wear or pre-existing damage.
• The client was informed of limitations.
• The client accepted a treatment with uncertain result.
• The client prevented review or rework.
• The item has been used, wet, stained or treated by third parties after the service.

Where legally applicable or where Only Cleans considers it reasonable, Only Cleans may offer a partial refund, discount, credit, rework or another proportional solution.

The client’s legal consumer rights will not be limited by this clause.

55. Cancellations by the client

The client may request cancellation or modification of the appointment by contacting Only Cleans via WhatsApp, phone or email.

Free cancellation until: [X HOURS] before the appointment. Late cancellation: [CONDITIONS / AMOUNT] Date change: [CONDITIONS] Deposit: [REFUND OR COMPENSATION CONDITIONS]

If the client cancels with short notice, is unavailable, does not allow access or does not meet the necessary working conditions, Only Cleans may apply reasonable fees previously communicated.

56. Date changes

Only Cleans will try to facilitate date changes where reasonably possible.

Acceptance of a change will depend on:

• Schedule availability.
• Route.
• Notice given.
• Type of service.
• Estimated duration.
• Area.
• History of changes.
• Costs already incurred.

Repeated or late changes may be subject to special conditions, deposit or cancellation.

57. No-show and lack of access

No-show or lack of access will be considered to occur when:

• The client is not present.
• There is no authorized person.
• The property cannot be accessed.
• The residential complex, building, port, garage or home cannot be accessed.
• The client does not answer calls or messages.
• There is no reasonable parking where essential.
• There is no electricity or water where necessary.
• Actual conditions prevent work.
• The client substantially changes the scope at the time of the visit.

In these cases, Only Cleans may cancel the service and apply:

No-show / travel fee: [AMOUNT] Minimum visit: [AMOUNT] Total or partial loss of deposit: [CONDITIONS]

58. Cancellation by Only Cleans

Only Cleans may cancel, postpone or reject a service when:

• There is excessive technical risk.
• The material is too delicate.
• The item is too deteriorated.
• There is severe mould.
• There is a sanitary risk.
• There is a safety risk.
• Essential information is missing.
• The client does not accept the final price after inspection.
• There is no adequate access.
• There is no water or electricity.
• There is no parking or minimum conditions.
• The client is aggressive, abusive or disrespectful.
• Weather conditions, traffic, illness, breakdown, emergency or force majeure exist.
• The service is not legal, safe or technically feasible.

When Only Cleans cancels due to its own cause not attributable to the client, it will try to offer a new date or reasonable solution.

59. Force majeure

Only Cleans will not be responsible for non-performance or delays arising from circumstances beyond its reasonable control, including:

• Accidents.
• Illness.
• Breakdowns.
• Severe traffic.
• Weather conditions.
• Power cuts.
• Water cuts.
• Access restrictions.
• Emergencies.
• Supplier problems.
• Technological failures.
• Strikes.
• Fires.
• Floods.
• Route damage.
• Any other force majeure circumstance.

In these cases, Only Cleans may reschedule the service or propose a reasonable solution.

60. Payments

The client must pay for the service as agreed.

Accepted payment methods may include:

• Cash.
• Bank transfer.
• Bizum.
• Card.
• Payment link.
• Other agreed method.

Available payment methods: [INDICATE FINAL METHODS] Payment time: [BEFORE / ON COMPLETION / ACCORDING TO INVOICE / B2B] Bank account, if applicable: [IBAN / BANK DETAILS, IF DECIDED TO INCLUDE]

Only Cleans may modify the available payment methods at any time.

61. Payment on completion of the service

Unless otherwise agreed, payment must be made upon completion of the service.

Only Cleans may withhold invoice, receipt or final documentation until payment is received where legally possible.

Non-payment may give rise to debt recovery, reasonable management costs, applicable interest and legal action where appropriate.

62. Payments by bank transfer

When payment is made by bank transfer, the client must make the payment within the agreed period.

Bank transfer payment period: [X DAYS] Recommended reference: [NAME / INVOICE NUMBER / SERVICE]

Payment will be considered made when the amount has been received in the account indicated by Only Cleans.

63. B2B clients

Specific conditions may apply to professional clients, companies, hotels, real estate agencies, property managers, yachts, offices or other B2B clients.

These conditions may include:

• Personalized quotation.
• Minimum order.
• Framework agreement.
• Monthly invoicing.
• Payment by bank transfer.
• Payment term.
• Volume conditions.
• Recurring service.
• Cancellation penalties.
• Access conditions.
• Additional documentation.

In case of contradiction between these general terms and a signed B2B agreement, the specific agreement will prevail in the valid and applicable matters.

64. Non-payments

In case of non-payment, Only Cleans may:

• Claim the outstanding amount.
• Suspend future services.
• Require advance payment for new bookings.
• Claim reasonable management costs.
• Claim applicable interest.
• Assign collection management to third parties.
• Initiate legal action.

The client will be responsible for incorrect details, delays, returns, bank incidents or lack of payment attributable to their conduct.

65. Right of withdrawal

Where the client is a consumer and the contract has been concluded remotely or outside business premises, the client may have the right to withdraw from the contract within the applicable legal period.

The general withdrawal period will be 14 calendar days from the conclusion of the service contract, except for legally provided exceptions.

To exercise the right of withdrawal, the client must communicate the decision to Only Cleans by means of a clear statement sent by WhatsApp, email or another indicated channel.

66. Execution of the service before the withdrawal period ends

If the client requests that the service be performed before the legal withdrawal period ends, the client will be understood to expressly request the start of service execution within that period.

When the service has been fully performed with the consumer’s prior express consent and with the consumer’s knowledge that, once fully performed, they will lose the right of withdrawal, the consumer may not withdraw from the already completed service.

When the service has been partially performed and the consumer validly exercises the right of withdrawal, the consumer must pay the proportional part of the service already provided up to the moment they communicate withdrawal, where legally applicable.

67. Express confirmation for services within the withdrawal period

When the client confirms an appointment for a date within 14 calendar days after booking, Only Cleans may request express confirmation such as:

“I expressly request that the service be performed before the withdrawal period ends and I understand that, if the service is fully performed, I will lose the right of withdrawal in respect of the already completed service.”

This confirmation may be integrated into the booking message, quotation, WhatsApp communication or acceptance document.

68. Withdrawal form template

The consumer client may use the following form, although its use is not mandatory:

To: Only Cleans Email: onlycleanscostadelsol@gmail.com Phone / WhatsApp: [PHONE / WHATSAPP]

I hereby give notice that I withdraw from the contract for the provision of the following service:

Service contracted: [SERVICE DESCRIPTION] Date of contract: [DATE] Scheduled service date: [DATE] Consumer name: [NAME] Consumer address: [ADDRESS] Consumer signature: [ONLY IF SUBMITTED ON PAPER] Date: [DATE]

69. Difference between withdrawal and operational cancellation

The right of withdrawal is a legal consumer right in certain contracts concluded remotely or outside business premises.

Operational cancellation is the client’s request to cancel, change or not carry out a specific appointment.

These are two different concepts.

Cancellation conditions do not limit the legal withdrawal rights that may correspond to the consumer.

70. Complaints

The client may submit complaints related to the service through:

Email: onlycleanscostadelsol@gmail.com WhatsApp: [PHONE / WHATSAPP] Address: [ADDRESS, IF APPLICABLE]

To analyze a complaint, the client must provide:

• Name.
• Contact details.
• Service date.
• Address or service reference.
• Clear description of the incident.
• Photographs.
• Videos, where applicable.
• Invoice or proof of payment, if available.
• Relevant messages.
• Any other necessary information.

Only Cleans will analyze the complaint and may request additional information.

71. Internal complaint review period

Only Cleans will attempt to review internal complaints within a reasonable period.

Indicative first response period: [X BUSINESS DAYS] Indicative solution proposal period: [X BUSINESS DAYS]

These periods may vary depending on complexity, need for inspection, client availability, evidence provided or third-party involvement.

72. Official Complaint Forms

Only Cleans informs consumers and users that official Complaint Forms are available in accordance with the applicable regulations in Andalucía.

The form will be provided free of charge where applicable.

The client may request information about Official Complaint Forms through the contact channels of Only Cleans.

When an Official Complaint Form is submitted, Only Cleans will respond within the applicable legal period.

Response period in Andalucía: 10 business days from submission of the complaint, unless regulations change.

73. Submission to consumer authorities

If the consumer client does not receive a response within the deadline or is not satisfied with the response received, they may contact the competent consumer authorities.

In Andalucía, the consumer may contact:

• The municipal OMIC, if available.
• The Territorial Delegation competent in consumer matters.
• Consumo Responde.
• The Electronic Complaint Forms system, where applicable.

The client must attach documentation that helps assess the facts, such as invoice, proof of payment, quotation, messages, photographs, contract, warranty or any other relevant evidence.

74. Alternative dispute resolution

Where applicable, the consumer client may use alternative dispute resolution mechanisms provided for by consumer regulations.

Adherence to consumer arbitration: [INDICATE WHETHER ONLY CLEANS IS ADHERED OR NOT]

If Only Cleans is not adhered to a consumer arbitration system, any submission to arbitration will require express acceptance where applicable.

75. Responsibility of Only Cleans

Only Cleans will be responsible for direct damage caused by proven negligence in the provision of the service, within the limits permitted by law.

Only Cleans will not be responsible for:

• Pre-existing damage.
• Wear.
• Hidden defects.
• Defective materials.
• Incorrect information provided by the client.
• Lack of access.
• Personal belongings not removed.
• Use of the item before drying.
• Lack of ventilation.
• New stains after the service.
• Third-party intervention.
• Results limited by technical causes.
• Permanent stains.
• Internal odours.
• Deep urine.
• Mould.
• Damage caused by products previously applied by the client or third parties.
• Expectations not expressly agreed.
• Force majeure cases.

Nothing in these terms limits the non-waivable rights that the consumer has by law.

76. Liability insurance

Only Cleans may have civil liability insurance where applicable.

Insurance: [INSURANCE DETAILS, IF APPLICABLE] Company: [COMPANY] Policy: [NUMBER / IF DECIDED TO INCLUDE] Coverage: [GENERAL COVERAGE]

The existence of insurance does not imply automatic acceptance of responsibility or coverage of any incident.

Each case must be analyzed according to the service conditions, available evidence and policy terms.

77. Limitation of economic liability

To the extent permitted by law, and except in cases of wilful misconduct, gross negligence or non-waivable consumer rights, the economic liability of Only Cleans will be limited to the amount paid for the specific service that gave rise to the claim.

This limitation will not apply where applicable regulations provide otherwise.

78. Consumer rights

These terms do not exclude, limit or replace the non-waivable rights that consumers and users have under applicable law.

If any clause is interpreted in a way that contradicts non-waivable consumer rights, applicable regulations will prevail.

79. Data protection

Personal data processing is regulated in the Privacy Policy.

Only Cleans may process data necessary to:

• Manage requests.
• Prepare quotations.
• Communicate via WhatsApp.
• Organize appointments.
• Provide services.
• Document jobs.
• Issue invoices.
• Manage payments.
• Request reviews.
• Handle complaints.
• Comply with legal obligations.

The client may consult detailed information about personal data, purposes, legal bases, retention, recipients and rights in the Privacy Policy.

80. Commercial communications

Only Cleans may send commercial communications where there is a valid legal basis.

The client may unsubscribe or object at any time by sending a request through WhatsApp, email or another enabled channel.

Unsubscribing from commercial communications will not prevent the sending of communications necessary to manage an active request, booking, contracted service, payment, complaint or legal obligation.

81. Intellectual property

All texts, images, brand, logo, photographs, designs, structure, content, documents, processes, materials and visual elements of Only Cleans are protected by intellectual or industrial property rights.

The client may not copy, reuse, reproduce, modify, publish, distribute or exploit Only Cleans content without prior written authorization.

82. Client conduct

Only Cleans may reject or cancel services when the client or persons present at the service location behave in a manner that is:

• Aggressive.
• Threatening.
• Discriminatory.
• Abusive.
• Disrespectful.
• Unsafe.
• Fraudulent.
• Contrary to good faith.
• Preventing proper work.

In these cases, Only Cleans may leave the location and claim any amounts corresponding to travel, work performed, no-show or damage.

83. Fraud, abuse and misuse

Only Cleans may reject requests, cancel bookings or block communications when it detects:

• False information.
• Fraudulent requests.
• Abuse of promotions.
• Manipulation of complaints.
• Attempts to obtain services free of charge improperly.
• Threats.
• Blackmail using reviews.
• Abusive use of communication channels.
• Identity impersonation.
• Lack of authorization to hire the service.

84. Reviews

Only Cleans may ask the client for a review after the service.

The client is free to leave or not leave a review.

Only Cleans may publicly respond to reviews where necessary to protect its reputation, clarify facts or provide context, always respecting applicable privacy and confidentiality regulations.

False, abusive, defamatory or bad-faith reviews may be reported to the relevant platform and, where appropriate, may give rise to legal action.

85. Promotions and offers

Only Cleans may offer promotions, discounts, launch offers, packs or special campaigns.

Promotions may be subject to:

• Validity period.
• Area.
• Availability.
• Minimum order.
• Type of service.
• Limited number of bookings.
• Exclusions.
• Specific conditions.
• Non-combination with other offers.

Only Cleans may withdraw or modify promotions at any time, without affecting already confirmed bookings unless there is justified cause.

86. Launch offers

When Only Cleans offers a launch promotion, it may be limited by:

• Dates.
• Number of clients.
• Area.
• Services included.
• Minimum price.
• Booking conditions.
• Real schedule availability.
• Need for prior photographs.
• Express confirmation.

Launch offer prices do not constitute a permanent price or guarantee of future availability.

87. Language

These Terms & Conditions of Service may be available in Spanish, English, Russian or other languages.

The Spanish version will be the main version and will prevail in case of contradiction, unless applicable regulations provide otherwise.

Translated versions are provided for informational purposes and client convenience.

88. Modification of terms

Only Cleans may modify these Terms & Conditions of Service to adapt them to legal, technical, commercial, operational or business structure changes.

The current version will be the version published on the website at any given time.

For services already confirmed, the version accepted at the time of booking will apply, unless the modifications are legally mandatory or more favourable to the client.

89. Partial invalidity

If any clause of these terms is considered invalid, null, abusive or unenforceable by a competent authority, that clause will be interpreted or limited as necessary, without affecting the validity of the remaining terms.

90. Assignment and subcontracting

Only Cleans may use technicians, collaborators, providers, tools or external systems for the provision, management, organization or improvement of the service.

Only Cleans will remain responsible to the client under the terms established by applicable regulations and these terms.

The client may not assign their rights or obligations arising from a contracted service without prior authorization from Only Cleans.

91. Applicable law

These Terms & Conditions of Service are governed by Spanish law.

Where applicable, regulations on consumers and users, information society services, data protection, electronic commerce, consumer matters in Andalucía and any other applicable regulations will also apply.

92. Jurisdiction

For any dispute related to these terms or the services provided, the parties will submit to the courts and tribunals that are competent under applicable law.

Where the client is a consumer, the competent courts and tribunals will be those corresponding under consumer and user protection regulations.

93. Relationship with other legal documents

These Terms & Conditions of Service are complemented by:

• Legal Notice.
• Privacy Policy.
• Cookie Policy.
• Official Complaint Forms page.
• Quotation or service confirmation messages.
• Any specific agreement accepted in writing between Only Cleans and the client.

In case of contradiction, the specific document applicable to the relevant matter will prevail, without prejudice to the consumer’s non-waivable rights.

94. Contact

For any query related to these Terms & Conditions of Service, the client may contact Only Cleans through:

Email: onlycleanscostadelsol@gmail.com Phone / WhatsApp: [PHONE / WHATSAPP] Address: [ADDRESS, IF APPLICABLE]

ANNEX I — BOOKING CONFIRMATION EXAMPLE

The following text may be used as an indicative model to confirm a booking by WhatsApp, email or another written channel:

Service: [SERVICE DESCRIPTION] Address / area: [ADDRESS / AREA] Date and time slot: [DATE / TIME] Price / range: [PRICE / RANGE / SUBJECT TO INSPECTION] Payment method: [METHOD] Notes: [RELEVANT NOTES]

To confirm the booking, please reply:

“I CONFIRM” / “CONFIRMO”

By confirming, you accept the indicated service, the agreed date/time slot, the communicated price or range, the Terms & Conditions of Service and the Privacy Policy.

The quotation is based on the information and photographs provided. The final price, treatment or service scope may change after on-site inspection if the actual condition, material, stains, odours, urine, mould, access or scope of work differs from the information received.

If the service is performed before the legal withdrawal period ends, you expressly request execution of the service within that period and understand that, once the service has been fully performed, you will lose the right of withdrawal in respect of the already completed service, where legally applicable.

ANNEX II — WITHDRAWAL FORM TEMPLATE

To Only Cleans:

I hereby give notice that I withdraw from the contract for the provision of the following service:

Service contracted: [SERVICE DESCRIPTION] Date of contract: [DATE] Scheduled service date: [DATE] Consumer name: [NAME] Consumer address: [ADDRESS] Email / phone: [CONTACT DETAILS] Consumer signature: [ONLY IF SUBMITTED ON PAPER] Date: [DATE]

Send to:

Email: onlycleanscostadelsol@gmail.com WhatsApp: [PHONE / WHATSAPP]

ANNEX III — OPTIONAL AUTHORIZATION FOR USE OF PHOTOGRAPHS IN MARKETING

This authorization is optional and is not required to book the service.

I, [CLIENT NAME], authorize Only Cleans to use photographs or videos of the work performed for marketing, social media, website, ads, portfolio, case studies or educational content.

The authorization is limited to:

Type of authorized content: [PHOTOS / VIDEOS / BEFORE-AFTER] Authorized channels: [WEBSITE / INSTAGRAM / FACEBOOK / GOOGLE / ADS / OTHER] Permitted identification: [ANONYMOUS / WITHOUT SHOWING ADDRESS / WITHOUT SHOWING PERSONAL DATA / OTHER] Date: [DATE]

I understand that I may withdraw this authorization for future uses by contacting Only Cleans.

Signature / confirmation: [SIGNATURE / CONFIRMATION MESSAGE]